e-WorLDBiZ

E-Government is the use of e-commerce to provide access to government information, services and interacts with people to increase efficiency, convenience and accessibility of public sector services to individuals, business partners and its internal operation.

The Implementation of E-Government

The implementation of electronic government (E-Government) started with the initiation of Multimedia Super Corridor (MSC) by the Malaysian government in 1996. The implementation of e-Government in Malaysia heralds the beginning of a journey of reinventing the government by transforming the way it operate, modernising and enhansing its service delivery. Similtaneously, it will improve information flow and processess within the government , improve the speed and quality of policy development and improve coordination and enforcement. This would enable the government to be more responsive to the needs of its citizens.

There are seven E-Government Application Flagship introduced in MSC. It includes:

1. Electronic Procurement (eP) www.eperolehan.gov.my
2. Project Monitoring System (PMS)
3. Electronic Services Delivery (eServices)
4. Human Resource Management Information System (HRMIS)
5. Generic Office Environment (GOE)
6. Electronic Labour Exchange (ELX) http://www.elx.gov.my/
7. E-Syariah http://www.esyariah.gov.my

The implementation of e-government services will bring benefit to the public, businesses and the government itself. As for the public, saving time and oney are the primary reasons to use the e-government services. Government should market the offers, improve citisen’s awareness of benefits and increase take-up of online services to ensure the success of e-government implementation.

Citizen's Adoption Strategies

Generally, new technologies are forcing governments to be particularly considerate to time. Nowadays, Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour. Therefore, governments all over the world are developing information systems and electronic services that have the capacity to meet the needs and demands of the citizens and other clients. E-Services form an emerging field, which is rapidly gaining attention and importance. Success in delivering electronic services depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government.

References:

http://www.apdip.net/publications/iespprimers/eprimer-egov.pdf

http://www.archives.go.jp/news/pdf/MrShaidin2.pdf

http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf